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SHIPPING & DELIVERY
DELIVERY LOCATIONS
Design By G delivers furniture and homewares to eligible addresses throughout Australia.
Delivery availability and pricing depend on the product, destination, postcode and carrier network. Some regional, remote, island or restricted-access locations may require an additional freight quote or may not be serviceable.
We do not currently offer international delivery.
DELIVERY COSTS
Delivery costs are calculated according to the size, weight and volume of the products ordered, together with the delivery location.
The applicable delivery cost will be displayed at checkout or provided separately before your order is confirmed. If additional freight charges apply, Design By G will contact you for approval before processing the order.
Furniture delivery charges do not include assembly, installation, unpacking, rubbish removal or placement inside a specific room unless expressly stated.
DISPATCH TIMEFRAMES
In-stock products are generally prepared for dispatch within 1–2 business days after payment has been received and stock availability has been confirmed.
This is a dispatch estimate and not a guaranteed delivery date. Delivery timeframes vary depending on the product, destination and carrier.
Pre-order, back-order and made-to-order products will have longer lead times. Any estimated timeframe will be shown on the product page or communicated after your order is placed.
DELIVERY DELAYS
While we make every effort to provide accurate delivery estimates, delays may occur due to supplier processing, carrier capacity, weather, road closures, seasonal demand, trade-show periods or circumstances outside our reasonable control.
We will notify you of any significant delay that becomes known to us. Your rights under Australian Consumer Law remain unaffected.
SEPARATE DELIVERIES
Products within the same order may be stored at different warehouse locations and may arrive in separate deliveries.
You will not be charged additional delivery fees because Design By G has arranged separate deliveries unless you have requested a special split delivery or another service that incurs an additional cost.
AUTHORITY TO LEAVE
Some deliveries may be made under an authority-to-leave service. This allows the carrier to leave the order in a reasonably safe location at the nominated address when no one is present.
We strongly recommend providing an attended delivery address for furniture, lighting, mirrors, glass and other fragile products.
Where available, please advise Design By G before dispatch if you do not authorise your order to be left unattended. Carrier conditions and location restrictions may apply.
Design By G is not responsible for loss, theft or damage occurring after an order has been left in accordance with your delivery authority, except where responsibility cannot lawfully be excluded.
DELIVERY ACCESS
Before placing an order, customers are responsible for confirming that the packaged product will fit safely through all access points, including:
• Doorways and hallways
• Lifts and stairwells
• Gates and driveways
• Building entrances and loading areas
Please tell us before dispatch about stairs, narrow access, steep driveways, gated communities, lift bookings, loading restrictions, construction sites or other delivery difficulties.
The delivery address must be safe, accessible and ready to receive the order. Children, pets, furniture and other obstacles should be removed from the delivery path.
STANDARD DELIVERY SERVICE
Unless expressly stated otherwise, standard delivery is made to the carrier’s usual safe and accessible delivery point.
Standard delivery does not include:
• Furniture assembly or installation
• Unpacking or packaging removal
• Moving existing furniture
• Room placement
• Wall mounting or electrical installation
• Hoisting items over balconies or through windows
The exact delivery service may vary depending on the carrier, product and destination.
MISSED DELIVERIES & REDELIVERY
Please ensure that the delivery address, postcode, telephone number and delivery instructions are correct.
If a delivery cannot be completed because the address is incorrect, no authorised person is available, access was not disclosed or the location is unsafe, the carrier may charge additional waiting, storage, return-to-depot or redelivery fees.
The customer is responsible for these reasonable additional charges unless the failed delivery was caused by Design By G or the carrier.
RECEIVING YOUR ORDER
Please inspect the outer packaging when your order arrives.
If the packaging appears damaged:
• Photograph the carton before opening it
• Note the damage with the driver where possible
• Photograph the shipping label and all sides of the carton
• Carefully inspect the product
• Retain all packaging while the issue is assessed
If your item is visibly damaged, faulty or incorrect, please contact Design By G within 48 hours of delivery so we can promptly investigate the issue with the supplier and carrier.
This requested timeframe does not limit your rights under Australian Consumer Law.
DAMAGED OR INCORRECT DELIVERIES
To report an issue, email [SHOP EMAIL] with:
• Your order number
• Your full name and delivery address
• A clear photograph of the complete product
• Close-up photographs or video showing the issue
• Photographs of the outer carton, shipping label and internal packaging
Do not assemble, install, modify, repair, dispose of or return the product unless instructed by Design By G.
DELIVERY TRACKING
Tracking information will be supplied where it is available. Some furniture carriers may contact you directly by telephone, text message or email to arrange delivery.
Please ensure the contact details provided with your order are accurate.
RISK & OWNERSHIP
Risk in the products passes to you when the order is delivered to the nominated address or collected by you or your authorised representative.
Ownership of the products passes to you once Design By G has received cleared payment in full.
Nothing in this section excludes any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
CONTACT
For delivery questions, please contact:
Design By G
Email: sales@designbyg.info
RETURNS, REFUNDS & CONSUMER GUARANTEES
CHANGE OF MIND
Please choose carefully, as Design By G does not accept returns, exchanges or cancellations for change of mind.
This includes selecting the incorrect size, colour or finish, an item not fitting through the property’s access points, or an item not suiting your space. Customers are responsible for reviewing all product dimensions, materials, colours and access requirements before placing an order.
This policy does not limit any rights available under Australian Consumer Law.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
If your product arrives damaged, faulty, unsafe, incorrect or materially different from its description, please contact Design By G as soon as possible.
For visible freight damage, we ask that you notify us within 48 hours of delivery so we can promptly investigate the issue with the carrier. This requested timeframe does not limit your rights under Australian Consumer Law.
Please provide:
• Your order number and contact details
• A photograph of the complete product
• Clear photographs or video showing the issue
• Photographs of the outer carton, shipping label and internal packaging
Please retain the product and packaging while the claim is being assessed. Do not assemble, install, modify, repair, dispose of or return the product unless instructed by Design By G.
CONSUMER GUARANTEES
If a product has a major failure, you may be entitled to choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.
A major failure may include a product that:
• Is unsafe
• Is substantially different from its description or sample
• Cannot be used for its normal purpose
• Has a serious problem that would have prevented a reasonable customer from purchasing it had they known about the problem
• Cannot be repaired easily within a reasonable time
If a product has a minor failure, Design By G may choose to repair the product, provide a replacement part, replace the product or issue a refund. If the issue cannot be resolved within a reasonable time, you may be entitled to additional remedies under Australian Consumer Law.
Design By G may inspect or arrange an assessment of the product before confirming the appropriate remedy.
RETURN AND COLLECTION COSTS
Where a product is confirmed to have a fault covered by Australian Consumer Law, Design By G will arrange collection or reimburse reasonable return costs where required.
If an inspection determines that the product is not faulty, Design By G may require the customer to pay reasonable collection, inspection and redelivery costs. An estimate of these costs will be provided before collection.
EXCLUSIONS
Subject to Australian Consumer Law, a remedy may not be available where the issue results from:
• Normal wear and tear
• Accidental damage, misuse, neglect or improper storage
• Incorrect assembly, installation or unauthorised repairs
• Failure to follow the manufacturer’s care or use instructions
• Use of an indoor product outdoors or in an unsuitable environment
• Commercial use where the product was sold for residential use only
• Natural variations in timber, stone, marble, terrazzo, leather, fabric, rattan, ceramic, glass or other natural and handmade materials
• A defect or characteristic clearly disclosed before purchase
MANUFACTURER WARRANTIES
Some products may include a separate manufacturer’s warranty. Any applicable warranty information will be provided with the product or made available upon request.
Manufacturer warranties operate in addition to, and do not replace or limit, your rights under Australian Consumer Law.
MAKING A CLAIM
To make a claim, contact:
Design By G
Email: sales@designbyg.info
Please include your order number, proof of purchase and clear photographs or videos showing the issue.